“Managing People at Work”

On October 20, 2023, I outlined key objectives for FY 2024, including refining my people management skills. In just 36 days, I completed the Coursera program, “The Manager’s Toolkit,” enhancing my expertise in communication, leadership, performance management, and conflict resolution. This knowledge is invaluable for effective team collaboration and growth, and I look forward to applying it in my professional responsibilities.

Module 1: Introduction and Preparatory Reading

  • Overview:
  • Introduction to the course objectives and structure.
  • Importance of effective management in the workplace.
  • Preparatory Reading:
  • Recommended readings to provide a foundational understanding of management principles.
  • Topics may include historical perspectives on management, evolving trends, and key concepts.

Module 2: Interview Skills

  • Interview Techniques:
  • Strategies for conducting effective job interviews.
  • Understanding the importance of cultural fitness and diversity in the hiring process.
  • Selection Process:
  • Assessing candidate qualifications and potential.
  • Balancing technical skills with soft skills during the interview.

Module 3: Leadership and Decision Making

  • Leadership Styles:
  • Exploration of various leadership styles and their impact.
  • Identifying and developing personal leadership strengths.
  • Effective Decision Making:
  • Decision-making frameworks for managers.
  • Balancing intuition and data-driven decisions.

Module 4: Performance Management

  • Setting Expectations:
  • Establishing clear performance expectations and goals.
  • Aligning individual goals with organizational objectives.
  • Feedback and Coaching:
  • Providing constructive feedback for performance improvement.
  • Techniques for coaching and developing team members.

Module 5: Pay as a Motivator

  • Compensation Strategies:
  • Understanding the role of pay and benefits in employee motivation.
  • Designing fair and competitive compensation structures.
  • Non-Monetary Motivators:
  • Exploring recognition, career development, and work-life balance as motivational factors.
  • Case studies on successful motivation strategies.

Module 6: Managing Conflict at Work

  • Conflict Resolution Strategies:
  • Identifying sources of conflict in the workplace.
  • Techniques for resolving conflicts and fostering a positive work environment.
  • Negotiation Skills:
  • Developing negotiation skills to address and resolve workplace disputes.
  • Understanding the art of compromise and collaboration.

I highly recommend all managers and supervisors to enroll in this course. It provides a thorough exploration of each module, seamlessly blending theoretical principles with practical applications.

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