On October 20, 2023, I outlined key objectives for FY 2024, including refining my people management skills. In just 36 days, I completed the Coursera program, “The Manager’s Toolkit,” enhancing my expertise in communication, leadership, performance management, and conflict resolution. This knowledge is invaluable for effective team collaboration and growth, and I look forward to applying it in my professional responsibilities.
Module 1: Introduction and Preparatory Reading
- Introduction to the course objectives and structure.
- Importance of effective management in the workplace.
- Preparatory Reading:
- Recommended readings to provide a foundational understanding of management principles.
- Topics may include historical perspectives on management, evolving trends, and key concepts.
Module 2: Interview Skills
- Interview Techniques:
- Strategies for conducting effective job interviews.
- Understanding the importance of cultural fitness and diversity in the hiring process.
- Selection Process:
- Assessing candidate qualifications and potential.
- Balancing technical skills with soft skills during the interview.
Module 3: Leadership and Decision Making
- Leadership Styles:
- Exploration of various leadership styles and their impact.
- Identifying and developing personal leadership strengths.
- Effective Decision Making:
- Decision-making frameworks for managers.
- Balancing intuition and data-driven decisions.
Module 4: Performance Management
- Setting Expectations:
- Establishing clear performance expectations and goals.
- Aligning individual goals with organizational objectives.
- Feedback and Coaching:
- Providing constructive feedback for performance improvement.
- Techniques for coaching and developing team members.
Module 5: Pay as a Motivator
- Compensation Strategies:
- Understanding the role of pay and benefits in employee motivation.
- Designing fair and competitive compensation structures.
- Non-Monetary Motivators:
- Exploring recognition, career development, and work-life balance as motivational factors.
- Case studies on successful motivation strategies.
Module 6: Managing Conflict at Work
- Conflict Resolution Strategies:
- Identifying sources of conflict in the workplace.
- Techniques for resolving conflicts and fostering a positive work environment.
- Negotiation Skills:
- Developing negotiation skills to address and resolve workplace disputes.
- Understanding the art of compromise and collaboration.
I highly recommend all managers and supervisors to enroll in this course. It provides a thorough exploration of each module, seamlessly blending theoretical principles with practical applications.